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FTC Finalizes Orders with Cox Media Group, Two Other Firms Settling Charges They Deceived Customers About “Active Listening” AI-Powered Marketing Service

The Federal Trade Commission has finalized orders requiring Cox Media Group and two other firms to pay a total of $930,000 to settle allegations they deceived customers about an AI-powered service that could target ads based on conversations from smart devices.

By TMRO Staff·1 min read

Key points

  • FTC finalized orders with Cox Media Group and two other firms.
  • Total settlement amount is $930,000.
  • Allegations involve deceptive claims about 'active listening' AI service.
  • Firms falsely claimed consumers opted into such targeting.

What happened

The Federal Trade Commission (FTC) finalized orders requiring Cox Media Group (CMG) and two other firms to pay a total of $930,000 to settle allegations that they deceived customers. The FTC charged that the companies falsely claimed to offer an AI-powered service capable of targeting localized ads based on conversations captured from consumers' smart devices, and that consumers had opted into such targeting.

The orders were finalized on August 27, 2026, according to an FTC press release. The settlement requires the firms to pay the specified amount, though the release does not break down the individual amounts each firm must pay.

Why it matters

The FTC's action highlights its continued focus on ensuring that companies do not misrepresent the capabilities of AI-powered products, especially when those claims involve consumer data and privacy. By finalizing these orders, the FTC is signaling that deceptive marketing about AI services will be met with enforcement, and that companies must be truthful about how consumer data is collected and used, including whether consumers have given consent.

Why it matters

This action underscores the FTC's scrutiny of deceptive marketing claims related to AI-powered technologies, particularly those involving consumer privacy and consent.

Sources

TMRO Report writes original coverage based on the material listed above.