Communication expert Dorie Clark has highlighted a simple technique, inspired by Dolly Parton, for handling condescension. In an article published on CNBC on August 31, 2026, Clark calls it the "label upgrade" strategy. She describes it as "a powerful move" that allows a person to "maintain your dignity and disarm" the other party.
The approach involves two steps: first, "own the truth" of the situation, and second, redefine the label that the other person has applied. By doing so, the target of condescension can shift the dynamic without escalating the conflict.
Owning the truth
Clark emphasizes the importance of acknowledging the reality of the situation before attempting to change the narrative. This step, she says, is crucial for maintaining credibility and self-respect. Rather than denying or deflecting, the individual accepts the premise but then reframes it.
Redefining the label
The second part of the strategy is to replace the negative or diminishing label with a more accurate or empowering one. This redefinition serves to disarm the condescending person by taking away their leverage. Clark's advice is direct: "Own the truth," then redefine their label.
The technique is presented as a practical tool for everyday interactions, though the article does not provide specific examples or a step-by-step guide. It remains to be seen how widely the strategy will be adopted, and whether it proves effective in high-stakes professional settings.